TERMS AND CONDITIONS

Terms and Conditions 

 

RESERVATIONS

All reservations should be made in advance and confirmed in writing. the price of your trip is guaranteed when you have paid a deposit.

 

 Cancellation and Changes by You

a) You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:

• 30 days or more 50% of Deposit
• 15 – 30 days 100% of Deposit
• 8 – 15 days 80% of Tour Cost
• 1 – 7 days 100% of Tour Cost

 

RESPONSIBILITY OF GOLDEN STAR TOURS

All participants are expected to be covered by travel insurance, hence Golden Star Tours assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.

 

PAYMENT

After we send you the confirmation of services for your tour, we will require a 25% deposit  in order to secure your booking. We accept credit card payments via our secure web site, via Paypal or by wire transfer to our bank account. This deposit counts as part of your final payment.

The balance of the cost of the tour can be settled while in Jordan by credit card or in cash. We accept Visa, Master Card and American Express cards.

 

FLIGHTS

Golden Star Tours can assist you with international flights if needed. However, from our experience, international flights are best issued from the point of departure where the client has access to a wider range of price options and availability. We require full pre-payment of flights and in case of cancellation, then you will be subject to any fees according to airline’s cancellation policy

 

ALTERATIONS

Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged onto the client.

 

SPECIAL REQUESTS

If the Client has any special requests, he/ she should inform us at the time of booking. Golden Star Tours and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, Golden Star Tours does not guarantee to do so. If Golden Star Tours confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. Golden Star Tours does not accept bookings, which are conditional on the fulfillment of any special requests.

 

REFUNDS

A refund will normally be made to the same account and using the same method used for the original payment.

 

PRIVACY POLICY

Depending on the circumstances, Golden Star Tours may collect personal information when you register for a service or book a trip with us,  including some or all of the following; email, name, address, IP address and telephone number.