Privacy Policy

How Golden Star Travel & Events collects, uses and protects personal information when you contact us, request a quotation or book travel services in Jordan.

Golden Star Travel & Events respects your privacy and is committed to protecting the personal information you provide when you use our website, request a quotation, contact us, or book travel services in Jordan.

1. Information We Collect

We may collect information such as your name, email address, telephone number, nationality, travel dates, number of travelers, service preferences, booking details, and any information you voluntarily provide through our website forms, WhatsApp, email, telephone, or other communication channels.

We may also collect technical information such as IP address, browser type, device information, pages visited, and website interaction data through cookies, analytics, and security tools.

2. How We Use Your Information

We use personal information to respond to inquiries, prepare quotations, arrange and manage bookings, provide customer support, communicate important travel information, improve our services and website, protect against fraud or misuse, and comply with legal or regulatory obligations.

3. Booking and Travel Service Providers

To provide requested travel services, we may share relevant information with trusted suppliers such as hotels, transport companies, airlines, guides, destination service providers, payment processors, and other partners involved in fulfilling your booking. We only share information reasonably necessary to provide the requested service.

4. Payments

Customers may pay by supported bank card or through a secure payment link. Payment processing may be handled by third-party payment providers. Golden Star Travel & Events does not ask customers to send full card details by ordinary email or unsecured messaging.

5. Cookies and Analytics

Our website may use cookies and analytics technologies to understand website usage, improve performance, remember preferences, measure marketing effectiveness, and maintain security. You can control cookies through your browser settings and, where available, our consent tools.

6. Marketing Communications

We may send travel news, offers, or promotional communications where permitted or where you have chosen to receive them. You may opt out of marketing communications at any time.

7. Data Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for booking administration, customer service, accounting, legal, security, and operational purposes.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask us to stop using your information for direct marketing.

10. External Links

Our website may contain links to third-party websites. Golden Star Travel & Events is not responsible for the privacy practices or content of those external websites.

11. Contact Us

For privacy questions or requests, contact Golden Star Travel & Events through our website contact channels or by email at sales@goldenstar-jordan.com.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or technology. The latest version published on this page will apply.

Contact our Amman team if you have a question about personal information or how it is handled.